TEDP Training | VA

DSHI offers all VA call center staff access to web-based training every month. On this page you will find the latest available classes. Sign up early because these classes are popular and available on a first come first serve basis.

Please be sure to register using your VA approved email address.  Before submitting the registration please be sure all information has been entered correctly such as supervisor email address, listing facility and site (please do not use a station number).

December Classes 2018:

Click on a link to self-register for a training webinar:

Tuesday, December 4, 2018, 11 am EST | Selecting a Chief Complaint Telephone Triage

Thursday, December 6, 2018, 11 am EST | TEDP In-depth Overview

Tuesday, December 11, 2018, 11 am EST | Telephone Triage Training | Call Center

Thursday, December 13, 2018, 2 pm EST | 4 Ways to Educate the Caller Using TEDP

Tuesday, December 18, 2018, 11 am EST | TEDP Results & Final Note | In-depth Look

Wednesday, December 19, 2018, 2 pm EST | Telephone Triage Training | Call Center


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