TEDP Training | VA

DSHI offers all VA call center staff access to web-based training every month. On this page you will find the latest available classes. Sign up early because these classes are popular and available on a first come first serve basis.

Please be sure to register using your VA approved email address.  Before submitting the registration please be sure all information has been entered correctly such as supervisor email address, listing facility and site (please do not use a station number).

January Classes 2019:

Click on a link to self-register for a training webinar:

Tuesday, January 22, 11am EST | Telephone Triage Training | Call Center

Thursday, January 24, 11 am EST | TEDP Results Screen & Final Note | In-depth Look

February Classes 2019:

Click on a link to self-register for a training webinar:

Tuesday, February 5, 2 pm EST | Telephone Triage Training | Call Center

Thursday, February 7, 2 pm EST | Better Start Point

Tuesday, February 12, 2 pm EST | 4 Ways to Educate the Veteran

Tuesday, February 19, 2 pm EST | Telephone Triage Training | Call Center

Thursday, February 21, 2 pm EST | Results Screen & Final Note | In-depth Look

 
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