TEDP Emergency Backup | VA

TEDP backup is an independent web solution created by DSHI Systems to provide VA triage nurses who experience VA network problems (think no VistA/TRM) and are unable to triage sick veterans. The user interface on the emergency site is identical to TEDP, making use simple for trained TEDP nurses.

In the event there is a VA network service interruption, TEDP emergency backup is available upon request. TEDP emergency backup requires a temporary User ID and Password.

To obtain a temporary user name and password, please follow the instructions below. PLEASE NOTE that instructions vary with the time of day you are reporting your service interruption:

  1. A ticket must be entered with the DSS helpdesk.

  2. During regular business hours (8am to 8pm EST) - Contact DSS help-desk at vha-service-desk@dssinc.com

  3. After regular business hours (8pm to 8am EST) you MUST contact DSS help-desk at (561) 284-7200 and press 1 to be transferred to the on call representative. Leaving a voice mail or sending an email WILL NOT be answered until the next business day.

  4. DSS will verify the network is currently unavailable.

  5. A temporary user ID and password will be issued via email after verification.

  6. To access this site, you will need to open Internet Explorer and have access to the Internet.

  7. The temporary user ID and password accounts will expire after the network connection by the VA has been resolved.

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